What is the first step in the system troubleshooting process?

The first step in the system troubleshooting process is identifying the problem or symptom. This crucial initial step involves observing and determining what issues are occurring within the system. By accurately identifying the problem, a technician can focus their efforts on the specific symptoms rather than potentially wasting time testing components that may not be related to the issue at hand.

Once the problem is identified, this information guides the subsequent steps in the troubleshooting process, such as consulting schematics, testing components, and gathering necessary tools. The insights gained from recognizing the core issue inform the technician's approach and solution strategy, ultimately leading to a more efficient and effective resolution of the problem.